Terms and Conditions

Last updated: 8 July 2026

1. About these terms

These Terms and Conditions ("Terms") govern your access to and use of Joya, a contract and invoice intelligence service ("Service") provided by Joya ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent ("you", "your").

2. The Service

Joya compares documents you provide — such as contracts, invoices, rate cards, and quotations — and identifies discrepancies between them. Uploaded documents are processed and then discarded; only structured contract terms extracted from them are retained, to enable future comparisons and automatic change detection.

The Service uses artificial intelligence to read and compare documents. Results are provided to assist your own review and are not a substitute for professional financial, legal, or accounting judgment. See Section 8 (Disclaimers) below.

3. Accounts and eligibility

You must be at least 18 years old and authorised to act on behalf of the organisation you register.
You are responsible for maintaining the security of your account, including your password and two-factor authentication method.
You must provide accurate information when registering and keep it up to date.

4. Plans, pricing and payment

Pay-as-you-go: charged per check, with no ongoing commitment.
Starter, Growth, and Enterprise plans are 12-month agreements, paid in full upfront. Plans are non-refundable except as required by law.
The monthly check allowance advertised for Starter and Growth plans is drawn from a single pool for the full 12-month term (for example, 30 checks/month becomes a pool of 360 checks for the year). Checks not used in a given month remain available for the rest of the same term; the pool does not carry over into a renewal term and resets when a new 12-month term begins.
Checks beyond a plan's pooled allowance are billed as additional checks at the rate shown on our pricing page for your plan (currently £15 each for Starter, £10 each for Growth), or you may instead purchase pay-as-you-go credits at the standard rate. Additional check rates may change; the rate in effect at the time of purchase applies.
These plans automatically renew for a further 12-month term at the then-current price, unless you give us written notice of non-renewal at least 60 days before the end of the current term.
Prices are shown exclusive of any applicable taxes, which will be added at checkout where relevant.
Payments are processed by Stripe. We do not store your card details.

5. Data and privacy

Uploaded documents are processed to extract relevant information and are then discarded from our systems. We retain structured contract terms, analysis results, and account information for as long as your account is active, or as needed to provide the Service. We use industry-standard security measures, including encryption in transit, row-level data isolation between organisations, and mandatory two-factor authentication.

6. Acceptable use

You agree not to:

Use the Service to build, train, or inform a competing product;
Attempt to reverse-engineer, decompile, or extract the underlying logic of the Service;
Upload documents you do not have the right to share, or that infringe on the rights of others;
Use the Service for any unlawful purpose.

7. Intellectual property

Joya and its underlying technology, branding, and content are our property or that of our licensors. You retain all rights to the documents and data you upload.

8. Disclaimers

The Service is designed to speed up the review of contracts and invoices, not to replace your own judgment. You are responsible for reviewing every discrepancy and suggested action Joya generates before relying on it for financial, contractual, or legal decisions. The Service is provided "as is", and we do not guarantee that it will be uninterrupted or that it will identify every discrepancy present in your documents.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the Service shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost savings.

10. Termination

Pay-as-you-go has no ongoing commitment and can be stopped at any time. For Starter, Growth, and Enterprise plans, the current 12-month term and its charge remain valid and payable in full regardless of usage; there is no early termination or refund. The only way to end the arrangement is to give us written notice of non-renewal before the 60-day cut-off described in Section 4 — this stops the next renewal, it does not cancel the term already in progress. We may also suspend or terminate your access if you breach these Terms or if payment is not received when due.

11. Changes to these terms

We may update these Terms from time to time. Material changes will be notified by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these Terms can be sent to [email protected].